
Terms & Conditions
General:
1. These terms are intended to neither counter nor reduce any rights you have as a consumer. In all cases, any disputes which may arise will be subject to the prevailing laws of the Republic of Pakistan.
2. Tarkhanom is not liable for any injury, loss or damage suffered by our customers through the use of its products and/or services save for in cases of gross negligence and/or willful acts committed by its employees.
3. Tarkhanom respects the privacy of its customers and will not unnecessarily contact its customers without permission which can be revoked at any time.
Hand crafted rugs:
4. Each Tarkhanom rug is proudly woven by hand using wool. The use of natural fibers and being hand woven sometimes means that sometimes there are minor irregularities in color or size. Due to natural variations Tarkhanom cannot guarantee the exact colour or precise size of the finished rug when ordered. These small imperfections and irregularities are not flaws but evidence of the rug’s hand crafted origins.
5. The natural fibers used in Tarkhanom rugs may shed initially but will settle over time.
6. All rugs are inspected for defects and damage by Tarkhanom prior dispatch for delivery.
7. Tarkhanom rugs are made with natural materials. Care and cleaning of rugs should be done by a reputable natural rug cleaning specialist. Rugs should be vacuumed with flat head attachment and not bristles.
8. Coloring of rug fibers is done in accordance with global color standard.
Quotations and orders:
9. Tarkhanom is happy to provide quotations to its customers without any obligation or charge. Quotations are based on customer requests and location.
10. Tarkhanom requires payment of the full purchase price (100%) as quoted before commencing production and design of rugs for its customers.
11. All payments should be made in to Tarkhanom’s account with the following details:
Wise Payments Limited
Account holder: Tarkhanom Home
Account number: 73898795
Sort code: 23-14-70
Swift Code: TRWIGB2LXXX
IBAN: GB26 TRWI 2314 7073 8987 95
Please use your invoice number as a reference when making payment and email proof of payment.
12. All rugs are made to order and payment is due on the date of order. Tarkhanom cannot guarantee manufacture of a rug or that certain fibers and/or materials will be available until payment reflects in its bank account.
Cancellations and returns:
13. All fibers used by Tarkhanom for each rug are sourced once an order from the customer is confirmed. Regrettably therefore, Tarkhanom does not accept cancellations after 24 hours from time of order.
14. Since the rugs are made to order, Tarkhanom only accepts returns of rugs that are damaged by Tarkhanom or incorrectly delivered. Tarkhanom will refund the purchase price of rugs that have been damaged or incorrectly delivered provided that the rug is returned to Tarkhanom (at the customer’s expense) and the rug is in the same condition it was when received by the customer. All returns must be made within 30 days from the date the customer received the rug.
15. Any rugs returned to Tarkhanom must be returned in their original wrapping or equivalent high quality waterproof wrapping. Tarkhanom will not be responsible or liable for returned rugs that have been damaged during delivery to or from the customer.
International orders:
16. Tarkhanom does its best to ensure that orders reach its customers as soon as possible and as efficiently as possible, however Tarkhanom is not responsible for unreceived orders. International customers are encouraged to arrange for insurance of their orders.
17 .Certain national laws may prohibit the importation of certain goods or require import permits, customs charges, insurance etc. before allowing delivery to customers. The customer is responsible for ensuring compliance with local laws, customs charges, obtaining the necessary permits or anything else required for delivery to a foreign country.
Intellectual property:
18 All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on Tarkhanom’s website, communication, order forms, invoices etc or at its premises (including patterns, designs etc) are owned by and licensed to Tarkhanom. Unauthorized use, reproduction, modification and/or distribution of the content thereof is strictly prohibited and constitutes an unlawful infringement of intellectual property rights.